How can we help?

Open the listing and tap “Apply for this property” (or “Save for later” to come back to it). You need a verified identity (NIN or driver's licence) to apply. The landlord sees what you've chosen to share on your profile and accepts or declines — we notify you either way.

Every listing shows a full breakdown before you pay: rent (or sale price), any caution fee and estate charge, plus Reallow's service charge — 10% of the annual rent for rentals, 5% of the price for sales. There are no other fees.

No. Every payment goes into Reallow's account, and Reallow pays the landlord. Never send money to anyone outside Reallow for a property listed here.

No — for everyone's safety, users never see each other's phone numbers or emails and can't message each other. Reallow arranges every inspection and meeting and is the only one who contacts you directly.

The caution fee is paid to the landlord together with the rent — Reallow doesn't hold it. Any refund at the end of your tenancy is between you and your landlord under your tenancy agreement.

Once the landlord accepts your application, open Meetings on your dashboard, choose “Book inspection”, pick a day on the calendar and a time. The landlord can accept, decline, or suggest another time.

The inspection fee depends on the property's location and covers a Reallow agent attending with you. You pay it once the time is agreed — from your Reallow wallet or by card.

An inspection is a paid visit to the property with a Reallow agent present. A meeting is a free appointment between you and the other side, arranged through Reallow.

After the date passes, open Meetings and tap “Rate this visit” to leave stars and a comment (e.g. the agent was late). Only Reallow sees it. For anything urgent, contact us directly.

From your dashboard choose “List a property”, fill in the details and full address, review the cost breakdown, and confirm. Listing is free.

Every listing is verified in person before it goes live. A Reallow agent will call you to arrange a visit; you'll get a notification and email to confirm the time. Your own identity also needs to be verified.

You receive the full rent plus any caution fee and estate charge — or the full sale price. Reallow's service charge is paid on top by the tenant or buyer, not taken from your amount.

You can fund your wallet by card and use it for inspection fees and other payments — we always ask before paying from it. Referral earnings are also credited there once approved.

Open Wallet on your dashboard and request a withdrawal (minimum ₦3,000). Add your bank details in Settings first — the account name must match your verified identity.

Reallow holds the payment and pays the landlord out after the tenancy or sale is completed and access to the property has been handed over.

Verifying your NIN or driver's licence keeps everyone on Reallow real. It's required to apply for a property, book an inspection, or get a listing published.

Open the profile menu, then Settings. Contact holds your email and phone numbers; Security is where you change your password.

Each profile detail has its own “Visible to others” switch, off by default. Your phone, email, address, date of birth, and bank details are never shown to other users.

Share your referral code (on your dashboard). When someone signs up with it and completes a deal on Reallow, you earn a percentage of the sale, credited to your wallet after Reallow approves it.

Use the “Report” link on the listing or profile. Reallow reviews every report. If you've been asked to pay outside Reallow, report it straight away.