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Pick a topic to see quick answers, or send us a message. For anything about a specific listing, application or inspection, apply from the listing or use your dashboard

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We usually reply within one working day.

Common questions — your answer might be here

How do I apply for a property?+

Open the listing and tap “Apply for this property” (or “Save for later” to come back to it). You need a verified identity (NIN or driver's licence) to apply. The landlord sees what you've chosen to share on your profile and accepts or declines — we notify you either way.

What will I pay in total?+

Every listing shows a full breakdown before you pay: rent (or sale price), any caution fee and estate charge, plus Reallow's service charge — 10% of the annual rent for rentals, 5% of the price for sales. There are no other fees.

Do I ever pay the landlord directly?+

No. Every payment goes into Reallow's account, and Reallow pays the landlord. Never send money to anyone outside Reallow for a property listed here.

Can I contact the landlord (or applicant) directly?+

No — for everyone's safety, users never see each other's phone numbers or emails and can't message each other. Reallow arranges every inspection and meeting and is the only one who contacts you directly.

Is the caution fee refundable?+

The caution fee is paid to the landlord together with the rent — Reallow doesn't hold it. Any refund at the end of your tenancy is between you and your landlord under your tenancy agreement.

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